Booking Conditions

PRICE VALIDITY

The price listed on our site depends on season, room style & type and package type. The price in VND (dong) is for reference purpose only and subject to exchange rate fluctuation everyday. Please contact our sales for detailed information on price.

Children policy

- Child below 5 shares room and bed with parent is FOC, limit to 1 child/ room only. If you have more than 1 kid or you want an extra bed, please specify in reservation form.
- Child from 5 to 12 will be charged by 75% the rate for adult
- Child from 12 & older will also be charged as adult

DEPOSIT & PAYMENT

- A minimum deposit of 50% of the full amount (plus a banking fee) is required to secure your bookings with us.
-The balance must be paid at least 7 working days before arrival.

CANCELLATION POLICY

Cancellation charges are calculated from the day the written notification is received by Mai Chau Ecolodge, and as a percentage of the full amount:

1. FIT:

From 1 to 2 rooms: More than 7 days prior to check-in

• More than 7 days prior to check-in:                          No cancellation charge
• From 6 to 3 days prior to check-in:                           50% of total rates
• Less than 72 hours prior to check-in:                       100% of total rates
• No-show:                                                                       100% of total rates

From 3 to 7 rooms: More than 21 days prior to check-in

• More than 21 days prior to check-in:                       No cancellation charge
• From 20 to 14 days prior to check-in:                      50% of total rates
• From 13 to 7 days prior to check-in:                        75% of total rates
• Less than 7 days prior to check-in:                         100% of total rates
• No-show:                                                              100% of total rates

Cancellation charges apply for each cancelled number of reserved rooms

2. GIT:

• Less than 10 rooms : More than 30 days prior to check-in
• From 11 to 15 rooms : More than 50 days prior to check-in
• More than 15 rooms: More than 60 days prior to check-in
• Before cut-off date: No cancellation charge

After cut-off date

• From 30 to 20 days prior to check-in:                       50% of total rates
• From 19 to 10 days prior to check-in:                       75% of total rates
• Less than 10 days prior to check-in:                        100% of total rates
• No-show:                                                                      100% of total rates

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